General conditions of Sale
GENERAL CONDITIONS AND TERMS OF SALE
These general conditions of sale regulate the online purchase made by subjects residing in Italy through the website http://store.rossinicaffe.it, website owned by Rossini Srl, the company also owner and responsible for the e-commerce activity. Orders can be placed exclusively from and for the following territories: Italian Republic, Republic of San Marino, Vatican City.
- Validity and effectiveness of the General Contract Conditions
These general terms and conditions govern the relationship, offer and sale of the Products between the Customer user of the Site (hereinafter the "Customer") and Rossini Srl, with registered office, factory and warehouse in Diano d ' Alba, Via Alba-Cortemilia n.137, cf - part. VAT and registration number in the Cuneo business register 02824720045.
By completing the online order, present on the Site, and sending the relative Confirmation, the Customer declares to have read and understood the General Conditions of Sale indicated in this document and all the information provided during the procedure of purchase, to accept them individually and as a whole and to be obliged to observe them. It is the Customer's responsibility and care to print and store (or otherwise archive) these General Conditions and the forms reproducing the characteristics of the purchase made. Rossini S.r.l. reserves the right to modify and / or update these general conditions of sale at any time by publishing a new version. The applicable General Conditions of Sale are those in force at the time of placing an order. Any changes will be effective after publication on the site.
Rossini S.r.l. is a company that operates in the market for the production and marketing of coffee and related products, including the marketing of accessories relating to the aforementioned product sector.
By product we mean any item offered for sale on the online trading platform http://store.rossinicaffe.it. Rossini informs the Customer as of now that the images of the products may not be perfectly representative of their characteristics but differ in color, size, accessory products represented. All support information for purchasing is to be understood as simple generic information material, not necessarily referable to the real characteristics of a single product.
The products presented may be unavailable or unavailable within the expected delivery times, as this depends on the stocks actually present in the warehouse. Orders may therefore be subject to minimum or maximum quantity limitations according to stock availability. The non-availability of products in stock, even if present and indicated on the site, does not imply responsibility for Rossini S.r.l .. Following receipt of an order, Rossini S.r.l. will check in advance the availability of the ordered product and, only after this verification, will it communicate its acceptance of an order and the shipment of the product. Any right of the customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things caused by the non-acceptance of an order.
- Prices and Invoicing
The products are sold according to the prices indicated on the site. Prices are always inclusive of VAT and do not include shipping costs. Rossini will be able to make offers or discounts on the products offered for sale, which will always be highlighted in the margin of the products themselves.
In the event that the products are purchased by a person who holds the quality of "Consumer", the seller will issue, together with the delivery of the goods, the purchase receipt. In the event that the buyer does not have this quality, makes an express request and has fully communicated their data, the seller will issue a correct invoice using the information received from the customer.
- Methods of payment
Credit card (American Express, Visa or Mastercard) through the payment platform of ShopifyPayment or Paypal, depending on your choice at checkout . The amount of the order will be charged only upon actual approval of the order.
PayPal : system of online payment that allows any company or consumer who has an email address to send and receive payments, after registering. Payment is made through the PayPal payment platform.
Bank transfer : your order will be sent as soon as the bank confirms the payment. We remind you that the reason must contain the code of the order number you placed.
After confirmation of payment, the order can no longer be canceled or modified.
Product shipments and deliveries can only be made in the territories of the Italian Republic, San Marino and Vatican City. Rossini will ship the purchased products exclusively to the destination specified in the purchase order. It will always be possible to indicate on the order form a shipping address other than the billing address. In any case, shipments to post office boxes are not accepted.
Shipping costs are borne by the buyer / recipient of the products. The shipping cost is € 5.90 for standard shipping (3-4 working days) and 7.90 for fast shipping by express courier (1-2 working days; priority will be given to orders placed before 12.00). . Shipping is free for orders over € 46.00 and the shipping applied will be the standard one.
All our shipments are entrusted to the services of private couriers or to Poste Italiane Spa.
Deliveries will be made within 3/4 working days from the date of shipment for standard shipping and 1/2 days for fast shipping.
Rossini will not be responsible for non-compliance with contractual obligations to the extent that such non-fulfillment derives, directly or indirectly, from:
- a) causes not attributable to the same and / or force majeure;
- b) actions (or omissions) of the Purchaser including the failure to transmit the information and approvals necessary to proceed with the processing of the order and the consequent supply of the products;
- c) failure of the Purchaser to comply with the payment terms;
- d) inability to obtain the materials, components or services necessary for the execution of the work and the supply of products.
In the event that one of the aforementioned hypotheses occurs, Rossini will promptly notify the Buyer together with the quantification of the possible delay and the new delivery date. As soon as the shipment has started, Rossini will take care to send an e-mail confirming the departure of the order.
All products travel properly packaged; however, we recommend that you check the condition of the object and notify us of any damage due to the courier's lack of attention.
The courier is responsible for the delivery. Rossini undertakes to collect any reports of non-delivery or delayed delivery of the products.
- Right of Withdrawal
The Consumer has the right to withdraw from the contract by registered letter with acknowledgment of receipt, designed to allow identification of the Consumer and the contract, to be sent to Rossini Srl, at its headquarters in Diano d'Alba, Via Alba- Cortemilia n.137.
The withdrawal is effective only if it is exercised no later than 14 days from the date of delivery of the products; the Consumer will take care of the return of the products at the aforementioned Rossini S.r.l. no later than the next 15 days. Within 20 days following receipt of the products subject to withdrawal, Rossini will fully refund the price paid by the Consumer with the exception of the shipping costs for the return of the products which will be borne by the consumer ( as foreseen by the judgment of 3 September 2009 of the section I, and judgment of 15 April 2010, section IV, EC Court of Justice ).
An essential condition for exercising the right of withdrawal is the substantial integrity of the products to be returned. In the event that the Customer sends back the products after the aforementioned deadline or in the case of open and / or partially used products that do not lend themselves to being returned, the right of withdrawal will not apply and Rossini will return the Customer the purchased good by charging the cost of further shipping to the same.
- Gifts and presents
If the Customer intends to purchase the products and then give them to other people, it will also be necessary to indicate the address and telephone number of the actual recipient of the goods. In this case, the receipt will still be delivered together with the purchased product.
- Registration to the site
Registration with username and password is optional. If the Customer does not wish to register, he can still make a purchase: only the data necessary for the delivery and eventual billing of an order will be requested. The registration, and consequently the creation of an account, have the purpose of making the purchase procedures easier and streamlined for the customer, including future ones, and to receive promotional offers.
Pursuant to Legislative Decree 196/2003 ("Code regarding the protection of personal data") and any amendments thereto, Rossini S.r.l. is the owner of the processing of the Customer's personal data, the conferment of which is optional but necessary for the management of orders and supplies. Therefore, in the event of non-authorization, the order cannot be processed. For the purposes of managing supplies and related orders, the Customer's personal data will be stored in the computer archives of Rossini S.r.l. and processed in a manner strictly necessary for the indicated purposes. At any time, the Customer may exercise the rights provided for by art. 7 of Legislative Decree 196/2003 (such as: knowing your personal data and how they are used, having them updated, correcting, deleting, requesting their blocking or opposing the processing for legitimate reasons, knowing the list of data processors) by writing to the following e-mail address: email@example.com.
In the presence of the Customer's consent to the processing of personal data, the personal data of the same will be used exclusively to allow Rossini S.r.l. the fulfillment of the purchase order and the delivery of products as well as to carry out information activities about particular news, product offers or promotional initiatives, including by e-mail or text message. The customer, as specified above, may at any time revoke their consent to the processing of personal data by means of a communication to be sent to the aforementioned email address or cancel their registration by accessing the appropriate area.
The customer, for any clarification and / or communication, can contact by phone (0173.612159) or by e-mail ( firstname.lastname@example.org ) o pec ( email@example.com ) the offices of Rossini Srl Monday to Friday from 08:30 to 11:30 and from 14:30 to 17:30.
- Current law and competent court
The sale of products takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. The competent court for the resolution of any dispute will be that provided for by the Italian legislation in force at the time of the conclusion of the contract.