Shipping policy

Where we ship

We ship to Italy, San Marino, Vatican City, the European Union countries listed below and Switzerland. Rossini ships purchased products only to the delivery address given in the order. You can always enter a delivery address different from your billing address. We do not ship to P.O. boxes.

Italy, San Marino and Vatican City

Shipping is free on orders from €46.00 (standard shipping). Below this amount, shipping costs are paid by the buyer:

  • Standard shipping (3-4 working days): €5.90 up to 2 kg; €7.20 from 2 to 5 kg; €11.20 from 5 to 10 kg.
  • Express courier (1-2 working days; orders placed by 12:00 noon get priority): €8.40 up to 2 kg; €9.40 from 2 to 5 kg; €11.20 from 5 to 10 kg.

European Union

Delivery in 6-9 working days. Costs and free-shipping thresholds by zone:

  • Zone 1 – Austria, Belgium, Czech Republic, Denmark, Germany, Hungary, Luxembourg, Netherlands, Poland, Slovakia, Slovenia: free from €100.00; otherwise €20.00 up to 8 kg, €25.00 up to 13 kg, €30.00 up to 20 kg, €40.00 over 20 kg.
  • Zone 2 – France, Spain: free from €120.00; otherwise €25.00 up to 7 kg, €30.00 up to 11 kg, €35.00 up to 17 kg, €50.00 up to 30 kg.
  • Zone 3 – Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden: free from €150.00; otherwise €30.00 up to 7 kg, €40.00 up to 12 kg, €50.00 up to 18 kg, €65.00 up to 30 kg.

Switzerland

Delivery in 6-9 working days: €50.00 up to 4 kg, €60.00 up to 12 kg, €75.00 up to 17 kg, €85.00 up to 21 kg. Any duties, import VAT and customs fees charged in Switzerland are paid by the recipient, unless already shown and paid at checkout.

The exact shipping cost for your address is always shown at checkout before payment.

Delivery times and carriers

All our parcels are handled by private couriers or Poste Italiane S.p.A. Delivery times run from the date of dispatch. As soon as your order ships, Rossini sends a dispatch confirmation e-mail.

Rossini is not liable for failing to meet its contractual obligations where this results, directly or indirectly, from:

  1. causes beyond its control and/or force majeure;
  2. actions (or omissions) of the buyer, including failure to provide the information and approvals needed to process the order and deliver the products;
  3. the buyer's failure to meet payment terms;
  4. the impossibility of obtaining the materials, components or services needed to carry out the work and deliver the products.

Should any of these occur, Rossini will promptly inform the buyer of the expected delay and the new delivery date.

Subscriptions

Subscription orders ship automatically at the frequency you chose (every 2, 4 or 6 weeks), on the same shipping terms set out above. You can skip a delivery, pause or cancel your subscription at any time from your account.

Packaging and damage

All products are carefully packed; please still check the parcel on delivery and report any damage to info@rossinicaffe.it. The carrier is responsible for delivery. Rossini will handle any reports of missing or late deliveries.